INSIDE WIRE POLICY
INSIDE WIRE DEFINITION.
Inside wire (IW) is that portion of the
telephone wire which connects the telephone jack at the customerís
premises* to the telephone companyís equipment at the demarcation
point. In virtually every
case, the Table Top Telephone Company, Inc. (Table Top) uses a lockable Telephone
Network Interface (TNI) as its demarcation point. To view
multi-unit premise demarcation points,
RESPONSIBILITIES OF THE BUILDING OWNER.
IW is considered the property of the building
If the building owner is a landlord (lessor), the
building owner is responsible for installing at least one useable
telephone jack per rental unit, for placing and maintaining the
inside telephone wiring in good working order, for ensuring that
the inside telephone wiring meets the applicable standards of the
most recent National Electrical Code as adopted by the Electronic
Industry Association, and for making any required repairs.
RESPONSIBILITIES OF TABLE TOP.
Table Top will be available to repair or install
Table Top will work with the customer to determine
whether a malfunction in a telephone line is located in the
customerís IW or in the telephone companyís network.
Table Top will inform the customer of their options once it is
determined that the customerís IW is at fault.
RESPONSIBILITIES OF THE CUSTOMER.
The customer is responsible for reporting
malfunctions of the telephone line to Table Top Telephone.
The customer is requested to perform a simple isolation test
of the IW at the TNI.
The customer reports to Table Top that the
telephone line is malfunctioning.
Table Top advises the
customer to unplug the IW at the TNI and plug a phone known to be
working into the SNI (equipment needs to be a phone with attached
telephone cable and does not require AC power to work.)
If the phone doesnít work in the TNI, the trouble is assumed to be
in the telephone companyís network, and Table Top will arrange for
repair as soon as practicable.
2. If the phone works at the
TNI, the trouble is in the customerís IW. In this case the
customer has 4 options:
customer can leave the IW unrepaired. In this case the IW must
remain unplugged from the TNI.
The customer can perform the IW repair.
III. The customer can arrange for any vendor to repair the IW.
IV. The customer can arrange for
Table Top to repair the IW in accordance with the IW
offering described below.
The customer is also advised that
if they decline to perform the test at the TNI, the phone company
will perform the test. If the trouble turns out to be the
customerís IW, however, the customer will be charged for an on-site test.
If the customer is a residential tenant
(lessee) and the trouble is in the IW, the residential landlord (lessor) is
responsible for the installation of and maintenance of one useable
jack and its associated inside wire.
TABLE TOP COMPANY IW SERVICES
Table Top offers IW installation and repair on
a time-and-materials basis, and materials will be charged at the
prevailing retail rate.
CLICK HERE to see the time rates.
OTHER VENDORS ALSO OFFER
Other vendors also offer IW services in
Table Topís service area. Please consult the classified ads in
your local newspaper or on the internet.