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Table Top Telephone Company’s Open Internet Policy Disclosure
Updated 11-17-2011
General
Table Top Telephone Company, Inc. does not engage in any traffic shaping or filtering that would restrict the transmission of lawful network traffic. Lawful content, ports, applications, services, or non-harmful devices are not blocked from the Table Top Telephone network subject to the Table Top Telephone Acceptable Use Policy.
Acceptable Use Policy
http://www.tabletoptelephone.com/Acceptable_Use_Policy.html
Residential Performance & Pricing
Table Top Telephone offers several broadband internet access products utilizing DSL technologies. Current offerings include:
Recommended for:
Email and web browsing
Music download
Social networking
Photo sharing
Internet gaming
Home networking
Online video conferencing
Video clips and Streaming video
Sync rates: 12 Mbps down & up to 1.0 Mbps up
Expected throughput: 9.6 Mbps down & 1 Mbps up*
Recommended for:
Email and web browsing
Music download
Social networking
Photo sharing
Internet gaming
Home networking
Online conferencing
Streaming video
Sync rates: 8 Mbps down & up to 1.0 Mbps up
Expected throughput: 4.8 Mbps down & up to 1 Mbps up*
Recommended for:
Email and web browsing
Music download
Large file download
Social networking
Photo sharing
Internet gaming
Home networking
Streaming video
Sync rates: 7 Mbps down & up to 1.0 Mbps up
Expected throughput: 4.8 Mbps down & up to 1 Mbps up*
Recommended for:
Email and web browsing
Music download
Social networking
Photo sharing
Home networking
Some streaming video
Sync rates: 5 Mbps down & up to 1.0 Mbps up
Expected throughput: 4 Mbps down & up to 1 Mbps up*
Recommended for:
Email and web browsing
Music download
Social networking
Photo sharing
Online video clip viewing
Home networking
Sync rates: 3.0 Mbps down & up to 1.0 Mbps up
Expected throughput: 2.4 Mbps down & 768 Kbps up*
Recommended for:
Email and web browsing
Social networking
Photo sharing
Some online video clip viewing
Home networking
Sync rates: 1.5 Mbps down & up to 1.0 Mbps up
Expected throughput: 1.2 Mbps down & up to 512 Kbps up*
*Speeds may vary and not guaranteed. Actual speeds vary based on network and internet conditions including site traffic, content provider server capacity and number of household users concurrently utilizing the service.
Additional products that offer faster upload sync rates and throughput speeds are available in some areas. Business products that are designed to improve throughput rates by adjusting sync rates to compensate for overhead requirements are available in some areas. Pricing and availability for these products and services can be obtained by calling Table Top Telephone Company’s business office at 520-387-7676 or 1-800-560-8101.
Published broadband speeds represent sync rates between our DSLAM and the DSL modem. Generally, Table Top Telephone Company broadband products are capable of supporting real time applications such as VoIP and video streaming. Specific detail regarding performance can be found at the following non-affiliated speed test link,
Internet congestion and latency experienced beyond the Table Top Telephone Company network is outside the control of the provider. All concerns with broadband data rates should be reported to Table Top Telephone Company Repair by dialing 1-800-560-9101.
Network Management
Table Top Telephone Company monitors and manages the shared network bandwidth to provide users with broadband experiences consistent with the products they have purchased. At times network congestion may occur and when it does packets can be dropped or delayed which may result in service degradation. Because the network is shared by all users Table Top Telephone Company reserves the right to implement traffic management policies during periods of peak demand. Table Top Telephone Company does take measures to protect its network. Generally, Table Top Telephone Company does not interfere with the use of specific protocols or ports. In the interest of network security Table Top Telephone Company does block all incoming DNS queries through Ports 135-139, 444, 445, and 593 not destined for the Table Top Telephone DNS Servers. Customers who wish to utilize the aforementioned ports may contact Table Top Telephone at 520-387-7676 to place a request for access to and use of these ports. Additionally, all inbound and outbound Table Top Telephone Company email traffic is filtered through our email server virus protection software and hardware. This virus protection cannot be removed. Each customer’s email account is provisioned with a SPAM filter which the user can control through an administration portal.
Device Attachment
There are no restrictions on the lawful devices a customer may connect to the Table Top Telephone Company network. If a customer chooses to use their own DSL modem it must be compliant with any transmission protocol currently in use in the network. The customer is strongly advised to contact Table Top Telephone Company to determine which protocol is in use at your service location. Table Top Telephone Company assumes no responsibility for the network compatibility, performance or technical support of customer provided equipment not purchased or rented from Table Top Telephone Company.
Other Commercial Terms
If you require additional information on the requirements for connectivity to Table Top Telephone Company’s network you may contact our business office at 520-387-7676 Monday through Friday 8:30AM to 4:30PM, or send an email to customersvc@tabletoptelephone.com.
For additional information regarding broadband services you can view current Terms and Conditions and our Acceptable Use Policy at the following link, http://www.tabletoptelephone.com/Internet_Use_Policy.html
